Frequently Asked Questions
Everything you need to know about shopping at The Hatke
Are all electronics sold on The Hatke original and under warranty?
Yes, every product on our store is 100% authentic and sourced directly from authorized distributors. Each item comes with a standard manufacturer's warranty, the details of which are included in the product packaging.
How long does shipping take for gadgets and accessories?
We typically process orders within 24 hours. Depending on your location, standard shipping takes 3-5 business days. You will receive a tracking link via email as soon as your order is dispatched.
What is your return policy for defective electronics?
We offer a 7-day replacement policy for any technical malfunctions or manufacturing defects. Please ensure the item is returned in its original packaging with all accessories and the invoice included.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for a faster checkout experience.
Can I cancel my order after it has been placed?
You can cancel your order within 2 hours of placement or before it has been shipped. Once the item is handed over to our courier partner, we cannot process a cancellation, but you may initiate a return upon delivery.
How can I track my shipment?
Once your order is shipped, we will send you an SMS and email containing the tracking ID and the name of the courier partner. You can also track it directly through the 'My Orders' section on our website.